Frequently Asked Questions

How To Order

How do I check stock availability for items I want to order?

The item I want to order is out of stock, can I order it?

How do I place an order on your website?

How do I take advantage of HS promotional offer in my order?

How can I copy a previous order I've submitted to HS?

I'm having problems placing my order, what should I do?

How do I track my orders online?

Does HS Webshop display live pricing?

Why does my access timeout?

How To Pay

What payment methods do HS offer?

Which major credit cards do you accept?


How do I know if HS has received my order?

What delivery charges will I incur for my order?

What carriers do you use for delivery?

I haven't received my order within the expected time. What should I do now?

How long will my order take to be delivered?

About Credits & Return

What is your credit & returns policy?

Can I cancel an order?

I've received a wrong item in my order, what should I do?

I'm missing an item in my order. What should I do?

I've received my order but the items are damaged. How do I organise to replace the damaged items.

Can I return an item online?