How do I check stock availability for items I want to order?
HS displays an "on hand" status of (yes/no) to represent if stock is currently available. All items in your cart are validated against stock availability prior to the submission of your order.
The item I want to order is out of stock, can I order it?
You can still order an item if it is currently out of stock, simply add the item to your cart. Once you submit your order if the item goes on backorder a member of the HS customer service team will contact you to give you an expected delivery date or offer you an alternative product, where possible.
How do I place an order on your website?
Only Henry Schein New Zealand account holders are eligible to order online.
Simply go to henryschein.co.nz. Log in with your username and password, choose your products and then checkout through the shopping cart facility. If you have an account with Henry Schein but don't have a username and password to log into the site, then simply register online and one will be sent to you.
How do I take advantage of HS promotional offer in my order?
HS has many specials and promotions each month. After you have finished adding all the items you want to your order, go to the cart and any specials or promotions that you are eligible for will automatically be calculated. If you change any item quantities in the cart it will recalculate your eligibility for the promotion.
I'm having problems placing my order, what should I do?
If you are having trouble placing an order, you can phone our customer service team on 0800 808 855 who will help you place your online order.
How do I track my orders online?
All orders can be tracked online, under the orders menu choose order tracking, and select either completed orders or outstanding orders from the drop down menu, then submit your request.
Does HS Webshop display live pricing?
Yes. Pricing displayed is live and customer-specific.
Why does my access timeout?
To ensure that our HS customers experience a secure online shopping experience, HS Webshop automatically times-out sessions that are idle for 60 minutes or more. HS customers who experience this, will need to logout and login again to continue ordering online. If this does not resolve the issue, please contact customer services on 0800 808 855.